Collection Services Policy
Mae S. Bruce Library now uses a materials recovery vendor, Unique
Management Services, to collect outstanding overdue items on the
library’s behalf. Customer accounts are sent to the agency in the
material is 55 days overdue and,
replacing the overdue materials plus any outstanding fines for the
materials totals $25.00 or more.
are notified by the library regarding overdue items via telephone and/or
email at 3 days and 15 days overdue and, a postcard at 30 days overdue.
On the 40th day overdue, a invoice/notice for replacement of
the overdue material plus fines and fees owed on the material is mailed
to the address listed in the customer’s library account. At 55 days
overdue, the customer account is sent to Unique Management, and an
additional non-refundable fee of $10 is added to the customer account to
pay for the services of the materials recovery agency.
Management contacts customers with delinquent accounts until the account
balances are at zero. Once an account balance has been resolved, the
library will communicate the account status change to the collection
agency within 24 hours.
Management follows this schedule when corresponding with customers:
Material 55 days overdue – Letter 1 mailed
76 days overdue – Letter 2 mailed
90 – 113 days overdue = Initial Phone Call
120 days overdue – Letter 3 mailed
134 – 146 days overdue – Second Phone Call
175 – 206 days overdue –Credit Reported
customer’s account will be reported to the national credit reporting
agencies if no payment arrangements are made within 175-206 days from
the date the items were due.
S. Bruce Library offers its customers several ways to manage accounts to
the items are overdue, customers can access MY ACCOUNT at
renew items 24/7;
may renew library materials in person, or over the phone, during regular
business hours unless the item is on hold for someone else; or,
can return materials 24/7 through the library’s outdoor Book Depository
located to the right (East) side of the main Library Entry doors.
who have filed bankruptcy may provide documentation to Unique Management
Services or directly to the library. Customers with a discharged
bankruptcy case will have late fines and fees waived. Non-returned items
must still be returned, or replacement costs must be paid. The library
will be glad to make arrangements for a payment schedule if needed.
Questions? Contact the library by email at
firstname.lastname@example.org or, by phone at 409.925.5540 during
regular business hours.
send all related mailings to the Mae Bruce Library at PO Box 950, Santa
Fe, TX 77510
and Approved by the Library Advisory Board – July 2, 2014